Refund policy

Last updated: October 19, 2026

Returns, Exchange & Refund Policy

This website is operated by Bayaan Collective ("we", "us", "our"). By placing an order with us, you agree to this policy.

1. General

We take care over the quality of every item we sell. Because of this, we do not accept returns, exchanges, or refunds under normal conditions, meaning where the item was delivered as described, without defects or errors, and matches the product listing at the time of purchase. Returns and refunds are accepted only in the special circumstances set out below.

2. When we accept a return

We accept a return, replacement, or refund only if:

  • The item you received is defective or damaged, or
  • You received a wrong item (different from what you ordered).

3. How to report an issue

Please inspect your order as soon as it arrives. You must contact us within 48 hours of delivery at admin@bayaancollective.com or WhatsApp [number], with:

  • Your order number
  • A description of the issue
  • Clear photos of the item
  • An unboxing video showing the sealed parcel being opened

Reports made after 48 hours, or without this evidence, may not be eligible.

4. Our review and return process

  1. We will review your report and reply within 2 business days.
  2. If approved, we will share return instructions. Please do not ship anything back before we approve.
  3. For approved cases, we bear the return shipping cost.
  4. Once we receive and inspect the item, we will confirm the resolution by email: a replacement (subject to stock) or a full refund.

Returned items must be unused, unwashed, and in original packaging with tags intact.

5. Exchanges

Exchanges are available only for items reported under section 3, subject to stock. If the same item is unavailable, you may choose a refund instead.

6. Refunds

  • Where a refund is approved, it is credited to your original payment method (card, UPI, net banking, or wallet) within 5-7 business days of approval.
  • Your bank or payment provider may take additional time to post the credit.
  • Refunds are not given for change of mind, size or fit preferences, or personal taste.
  • If you do not receive your refund within the timeline above, contact us with your order number.

7. Cancellations

To cancel an order before it ships, please see our Cancellation Policy.

8. Product colour and description

Colours may vary slightly from product images because of screen settings, lighting, and photography. Minor variations in colour, print, or detailing are not grounds for return.

9. Changes to this policy

Any changes to this policy will be updated on this page. Orders are governed by the policy in force at the time of purchase.

10. Your legal rights

This policy does not limit any rights you may have under applicable consumer protection laws, including where goods are defective, not as described, or not delivered within the agreed timeframe.

11. Contact us

Bayaan Collective
D-328-A OLD NO. D-328, GROUND FLOOR, D-BLOCK, GALI NO-12, LALITA PARK, LAXMI NAGAR, New Delhi, 110092.
Email: admin@bayaancollective.com
Phone/WhatsApp: +91-9667745491